Exchange and Refund Policy

Exchange and Refund Policy:

- Replacement and return is the content right of all our customers, and it includes all the products we offer on our store.

- All products offered on our store are subject to the exchange and return policy according to the terms and conditions stipulated in this page.

- Return or exchange is possible if the product is in the same original condition when purchased and has been packed in its original packaging.

Return within three (3) days and exchange within seven (7) days from the date of purchase.

- Please contact us through the Contact Us page or through our phone numbers to request a return or exchange.

- Please photograph the product and send it specifying the city, address and order number, to be replaced by another product in case the product is corrupt or has a specific defect, or is not used in accordance with what was agreed.

- The full amount is refunded to the customer in case the product he reached was completely different from the product description on the product page on our website.

- We are not responsible for any expectations of the customer's use of the products which we did not mention on the product page of our website.

- Deduct 30% or a value of at least 25 dirhams if the customer does not want the product and has no defect or problem mentioned.